Last updated: July 06, 2024

Shipping Policy

1. Processing Time:

• Orders are typically processed and shipped within 1-3 business days after payment is received, excluding weekends and holidays.

2. Delivery Times:

• Estimated delivery times are provided at checkout and may vary depending on the shipping carrier and destination.

3. Digital Products:

• Digital products, including downloadable files or software, are delivered electronically. Once your payment is processed, you will receive instructions and a download link via email. If you haven’t received your email after 48hrs, contact us at sales@wusgoodtay.com for assistance. You can also submit your inquiry here.

4. Shipping Confirmation and Tracking:

• Once your order has been shipped, you will receive a shipping confirmation email with tracking information, if applicable.

Returns and Refunds Policy

1. Returns:

• We accept returns within 30 days of delivery for physical products only. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

2. Return Process:

• To initiate a return for a physical product, please contact us at sales@wusgoodtay.com to obtain a Return Merchandise Authorization (RMA) number.
• Include the RMA number with your returned item(s) to ensure timely processing.

3. Refunds:

• Refunds are issued for returned physical products only. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If approved, your refund will be processed and a credit will automatically be applied to your original method of payment.

4. Exchanges:

• Exchanges are subject to product availability. If the desired item is out of stock, a refund or store credit will be issued instead.

5. Return Shipping:

• Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

6. Damaged or Defective Items:

• If you receive a damaged or defective physical item, please contact us immediately at sales@wusgoodtay.com with photos of the damaged or defective product. We will arrange for a replacement or refund.

7. No Refunds for Digital Products:

• All sales of digital products, including downloadable files or software, are final. We do not offer refunds or exchanges for digital products once they have been purchased.